Salon Policies

COVID-19-Due to recent events of the pandemic we are taking the situation serious to reduce the spread in our community & in our salon setting.  

With doing so we have implemented the following policies that will be enforced for all service providers and clients alike.  These are nonnegotiable policies that have been put into place and suggested highly by our State Board & CDC guidelines.
1.  A mask is highly recommended all for the duration of the appointment, but not required.  If a client presents themselves without one, and choses to wear one we will have them at the front desk.  Clients may request that their stylist too also wear a mask during their appointments.  All of the stylists will happily join any client in masking if it would feel more comfortable at their visit.

Vaccination conversations will not be entertained as these are personal choices and become sensitive topics. 
2.  Any client who is or has been ill in the past 14 days may be asked to reschedule their appointment.
3.  Clients must arrive to their appointments promptly on time and alone.  We suggest bringing as few belongings as necessary.  Upon entry to the salon all clients will be asked to wash their hands.  The staff will be accommodating all of your needs in the salon so we ask that you remain in your chairs until instructed otherwise and we will retrieve items such as product orders for you.  Those who select to have contactless checkout can do so from the comfort of the styling chairs.  
  4. Cancellations.  We will be strongly be enforcing our cancellation policy by requiring all appointments to be held with a credit card.  We want to be sure that our time is being used wisely and not taken for granted.  
 

Children-  We love children, but for their safety & the comfort of the other salon guests, we will no longer be offering services to any child under 10.  Due to the unsafe nature of the salon environment- it is not conducive to children being present.  Any adult client showing up with any child under 10 will be asked to make arrangements to have the child picked up or be asked to reschedule their service.  We will not begin any service while the child is present.  Children under 10 may not be present even under the supervision of another adult.  We appreciate all your cooperation on this sensitive subject.

 

Groupons-  All Groupon Deals are for NEW CLIENTS ONLY, FOR THE EXACT SERVICE PURCHASED, & WITH THE STYLIST STATED.    Any returning Groupon guest will be asked to gift the deal to a friend or family member or call Groupon to receive any refund as they handle all refunds on their end. If a client receives services with a stylist who is not stated on the voucher, FULL PRICE of services will be due at checkout.

 Cancellation Policy-  We kindly request that you cancel or reschedule any appointment 24 hours in advance.  Failure to do so will result in a $25 cancellation fee per scheduled service.  The fee will be charged to the card held on file.

Late Arrivals-  Late arrival for any appointment may result in an abbreviation to your service, although appointments cannot be guaranteed for late arrivals.  Any client arriving 5 minutes after their scheduled time will incur a $10 late fee charge.  Any client arriving 15 minutes late may be required to reschedule at the discretion of the performing stylist.  Late arrivals should expect to be charged the late fee in addition to the full scheduled service price.

Belongings-  We ask that any and all valuables be kept at home.  Under no circumstance will the salon be held liable for lost, stolen or damaged belongings.

Services-  All services are performed at the discretion of the performing stylist after a proper consultation has been performed. Any and all services can be refused at the discretion of the stylist.  Each service will be performed to the best of the ability of the performing stylist.  Each client receiving service releases the salon & stylist of any and all liability related to unwanted or damaged outcomes.   

 

Allergies/Products-  Any client with the concern of any reaction to any chemical or non-chemical product has the right and opportunity to have a patch test performed up to 24 hours prior to their scheduled appointment.  Failure to do so and following through with their scheduled service releases the salon of any liability in such event of a reaction.  Salon also reserves the right to change products at any given time without notice to clients. 

Payment-  Payment is due at the time of service.  NO EXCEPTION.  We accept cash, credit and/or debit cards.  NO CHECKS!