Cancellations.

 We will be strongly be enforcing our cancellation policy by requiring all appointments to be held with a card on file.  In the event the service scheduled is NOT rescheduled or cancelled 48 hours in advance the client card will be charged a fee of $25/service scheduled.    

  We want to be sure that our time is being used wisely and all clients have the opportunity to be scheduled.  

A No Call/No show client will be asked to place deposits on any and all appointments that are rescheduled. 
 

Children

  We love children, but for their safety & the comfort of the other salon guests, we will no longer be offering services to any child under 10.  Due to the unsafe nature of the salon environment- it is not conducive to children being present.  Any adult client showing up with any child under 10 will be asked to make arrangements to have the child picked up or be asked to reschedule their service.  We will not begin any service while the child is present.  Children under 10 may not be present even under the supervision of another adult.  We appreciate all your cooperation on this sensitive subject.

 

Groupons 

 All Groupon Deals are for FOR THE EXACT SERVICE PURCHASED, & WITH THE STYLIST STATED & FOR NEW CLIENTS ONLY.  

Groupon packages are NOT for full transformations or color correction work.  If this is determined during a consult we will kindly let you know and we will either offer a suggestion to adjust the service for the outcome you are looking to achieve or we will need to refuse the service as it is not in the scope of the service package purchased.

ALL COLOR RELATED FEES ARE IN ADDITION TO THE PURCHASED PACKAGE. And are due upon completion of the service along with the voucher.    

Any Groupon guest that cannot be accomodated due to scheduling preferences will be asked to gift the deal to a friend or family member or call Groupon to receive any refund as they handle all refunds on their end.

If a client receives services with a stylist who is not stated on the voucher, FULL PRICE of services will be due at checkout.

GROUPONS MUST USE OUR ONLINE BOOKING PLATFORM TO SCHEDULE.

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 Late Arrivals

  Late arrival for any appointment may result in an abbreviation to your service, although appointments cannot be guaranteed for late arrivals.  Any client arriving 5 minutes after their scheduled time will incur a $10 late fee charge.  Any client arriving 15 minutes late may be required to reschedule at the discretion of the performing stylist and a fee may be applied to their service balance..  Late arrivals should expect to be charged the late fee in addition to the full scheduled service price.

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Belongings 

 We ask that any and all valuables be kept at home.  Under no circumstance will the salon be held liable for lost, stolen or damaged belongings.

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Services

 All services are performed at the discretion of the performing stylist after a proper consultation has been performed. Any and all services can be refused at the discretion of the stylist.  Each service will be performed to the best of the ability of the performing stylist.  Each client receiving service releases the salon & stylist of any and all liability related to unwanted or damaged outcomes.   

 

Allergies/Products 

 Any client with the concern of any reaction to any chemical or non-chemical product has the right and opportunity to have a patch test performed up to 24 hours prior to their scheduled appointment.  Failure to do so and following through with their scheduled service releases the salon of any liability in such event of a reaction.  Salon also reserves the right to change products at any given time without notice to clients. 

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Payment

 Payment is due at the time of service.  NO EXCEPTION.  We accept cash, credit and/or debit cards.  NO CHECKS!

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Refunds

We DO NOT offer refunds on any completed services, purchased packages or purchased product or gift certificate sales.  We do however ask that if you are unsatisfied with your service you please contact our management and allow us to determine what can be done to make our wrong your right within 7 days. Any unused purchased packages and/or gift certificates may be transferred to a friend, family member for use...salon must be made aware before appointments are made. Also we will offer an exchange of product that are unused & unopened within 10 days of purchase.